Messaging: Introduction (Fusion Enterprise)

Not all features may be available by default and additional charges may apply for certain features. Please contact Fusion Enterprise with any questions

  Permissions! Clinic Staff must have Administrator, Billing Assistant, Billing Manager, Clinical Director, Front Office, Front Office Assistant, Operations Manager, or Staff Therapist assigned in order to send EMail via Digital Secure Messages.

Fusion Enterprise understands that managing all of your cases is a critical function of any practice. We have ensured that you can run all of your practices front office needs through Fusion Enterprise and make it as easy as possible. This series of introductory articles will cover the essential aspects of managing the Messaging features with Fusion Enterprise.

Messaging: Introduction

Messaging encompasses Email, Text and Voice Messaging, Faxing, and Direct Secure Messaging (EMail (DSM)).

Each of these avenues serves a different purpose. Since it is a HIPAA violation to send Personal Health Information (PHI) in an unsecured format, Texting and Email is primarily used for appointment reminders, marketing messages, appointment calendars, and patient statements. Fax and EMail (DSM) are used whenever PHI is being transmitted. When sending PHI via Fax or EMail (DSM) a HIPAA log is automatically updated to ensure that a record is kept of what was sent, when it was sent, and why it was sent.

The Messaging module also has the ability to send automated appointment reminders to those patients who opt in.

There are 4 primary areas where you may send a message.

• Administration -> Messaging -> Outbound
• Case Screen
• Schedule
• Reports

Inbound faxes and emails may be found under Administration -> Messaging.

Not all features may be available by default and additional charges may apply for certain features. Please contact Fusion Enterprise with any questions.