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Patient Portal: Chat (Fusion Enterprise)


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Not all features may be available by default and additional charges may apply for certain features. Please contact Fusion Enterprise with any questions

  Permissions! Clinic Staff must have Administrator assigned in order to manage the Patient Portal.

Fusion Enterprise understands that managing all of your cases is a critical function of any practice. We have ensured that you can run all of your practices front office needs through Fusion Enterprise and make it as easy as possible. This series of introductory articles will cover the essential aspects of managing the Patient Portal features with Fusion Enterprise.

Patient Portal: Chat

From within the portal, the patient can send a message to their therapist. The therapist can view the chat by navigating to the Patient Portal Chat Review under the Patient Menu.

PtPortalChat1.png

Here the therapist can view all of the chat sessions that have been initiated with them.

PtPortalChat2.png

Double-clicking on a row or right-clicking and selecting Open Chat opens up the chat window.

PtPortalChat3.png

The therapist can then enter their reply and hit Post and the patient will see the response in the portal.

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