Joe S.

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  • Claim Error: Claim filing indicator may not be blank (2000B_SBR_09 subscriber information) 

    Claim Error: Claim filing indicator may not be blank (2000B_SBR_09 subscriber information)          Make sure ALL carriers (not just the one you are billing) for that patient have a Claim Filing In...

  • Claim Error: Charges have no diagnosis

    Claim Error: Charges have no diagnosis    FIX: Right-click on claim error and View Transactions. This will take you to the patient's transactions screen. Select the correct DOS. Select a charge. ...

  • Add Contracts

      Permissions! Clinic Staff must have Administrator Permissions assigned in order to Add Contracts The Contracts module allows you to enter fee schedules for various carrier groups. The Contracts ...

  • Add Contracts

      Permissions! Clinic Staff must have an Administrator, Billing Manager, or Operations Manager, assigned in order to Add Contracts.   Jump to Section [Add Contact] [Edit Contract] [Per Diem] The C...

  • 837 Setup

        Permissions! Clinic Staff must have Administrator or Billing Manager Permissions assigned in order to set up the 837. Steps to set up 837 Fill out EDI Identification table under Administra...

  • Users Permissions & Management

    A role is a group of permissions that have been assigned a name. Each user will be assigned one or more roles and will receive permissions within these roles. Permissions are divided into three ...

  • Printing Paper Claims / HCFA Alignment

    Here are the instructions for setting your printer offset for CMS paper claims. Each computer talks to a printer differently, so each user who's outputting claims and needs to adjust their offset w...

  • Processing Request (Paper Shuffle)

    The Processing Request (paper shuffle) is a network communication issue often caused when the computer enters Sleep/Hibernation and is awakened. Update Computer Settings to disable Sleep/Hibernati...

  • I want to make a change to my Evaluation, but it is already signed. What do I do?

    If you would like to make any changes to your evaluation however it has already been signed, there is still a way to make a change. 1. Go to Patient in Top Navigation 2. Select to Charges & Docume...

  • Note Completed but still shows Red Dot?

    This can be because you do not have a valid note type for your charge type: Treatment Evaluation - classified note for evaluation charges Treatment Daily Note - classified note for other charges ...